Privacy Policy
Last updated: August 23, 2026
This Privacy Policy describes how Mithra collects, uses, shares, and protects the information of people who visit mithracr.com and use the chat assistant available on the site ('the Site').
1. Who we are
Mithra ('we' or 'Mithra') is a Costa Rican company that builds AI agents for local businesses, operated by Mathias Chung. You can reach us anytime at hola@mithracr.com.
2. Information we collect
We collect different types of information depending on how you interact with the Site: (a) information you provide directly, such as your name and a contact method, if you choose to share them in a conversation with our assistant because you want us to reach out; (b) the content of that conversation, tied to a session identifier that doesn't reveal your identity on its own; (c) technical information, such as your IP address, used transiently and solely to prevent abuse of the chat system; (d) traffic-source parameters (UTM) if you arrived at the Site from an ad or campaign link; and (e) aggregate usage information via analytics tools, only with your consent (see Section 9). We don't collect any personal data simply from browsing the Site.
3. How we use your information
We use the information we collect to: answer your questions through the chat assistant; reach out if you left your details because you want a quote or to learn more about our products; improve the Site and the assistant; prevent abuse or misuse; and understand, in aggregate and anonymized form, how the Site is used. We don't use your information for anything beyond what's described here, and we don't sell or rent it to third parties.
4. Who we share your information with
We don't share your personal information with third parties for marketing purposes. We work with service providers who process data on our behalf — for example, to securely host conversations and contacts, send email notifications, and measure Site traffic through Google Analytics (under consent). These providers are required to protect your information and use it only to deliver the service we've contracted, never for their own purposes.
5. International data transfers
Mithra operates from Costa Rica, but some of the service providers we use process data on infrastructure located outside the country. When this happens, we require our providers to maintain adequate security and confidentiality standards, regardless of where the information is processed.
6. Data retention and security
We keep the information from your conversations and contacts for as long as it's relevant for following up, or until you ask us to delete it. IP addresses used to prevent chat abuse are automatically discarded after a short period of inactivity and are never stored permanently. We implement reasonable technical measures (encryption in transit, access controls) to protect your information, though no system is completely infallible.
7. Children
The Site and our services are directed at businesses and adults. We don't knowingly collect information from minors. If you believe a minor has provided us with personal information, contact us to have it removed.
8. Your rights
Under Costa Rica's Law No. 8968 on the Protection of Individuals with Regard to the Processing of Their Personal Data, you have the right to access the information we hold about you, request its correction if inaccurate, request its deletion, and object to its processing. To exercise any of these rights, email hola@mithracr.com — we respond to these requests within a reasonable time.
9. Cookies and similar technologies
The Site uses a technical cookie to remember your chosen language, and stores your visual theme preference and analytics-cookie decision in your browser (not as cookies). Google Analytics cookies remain off by default (Google Consent Mode v2, 'denied' state) and only activate if you explicitly accept them in the Site's cookie notice. You can change your decision anytime by clearing the Site's browsing data.
10. If your business is a client of our products
This policy covers mithracr.com exclusively. If your business hired one of our products to serve your own customers, the handling of that data is governed by the corresponding service agreement and by your business's own privacy policy toward its end customers, not by this document.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do so in a meaningful way, we'll update the date shown at the top of this page.
12. Contact
If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at hola@mithracr.com.